Terms of Service

Last updated: December 15, 2024

These Terms of Service ("Terms") govern your use of the website shephartri.com and any services provided by Shephartri Green Energy Ltd ("Company", "we", "our", or "us"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using our website or services, you confirm that:

• You are at least 18 years old or have parental/guardian consent
• You have the legal capacity to enter into binding agreements
• You will comply with all applicable laws and regulations
• All information provided by you is accurate and complete

If you do not agree to these Terms, you must not use our website or services.

2. Services Description

2.1 Renewable Energy Solutions

Shephartri Green Energy Ltd provides renewable energy solutions throughout the United Kingdom, including:

• Solar photovoltaic (PV) system design, supply, and installation
• Battery energy storage system installation and maintenance
• Wind turbine installation for residential and commercial properties
• Air source and ground source heat pump installations
• Electric vehicle (EV) charging point installation
• System maintenance, monitoring, and support services
• Energy efficiency consultations and assessments

2.2 Consultation and Design Services

We provide professional consultation services including:

• Free initial site assessments and energy evaluations
• Custom system design and engineering
• Planning permission and regulatory compliance support
• Financial modeling and grant application assistance
• Project management and installation oversight

3. Website Use and Intellectual Property

3.1 Permitted Use

You may use our website for:

• Viewing information about our services and company
• Requesting quotes and scheduling consultations
• Subscribing to newsletters and educational content
• Accessing customer support and account information

3.2 Prohibited Activities

You must not:

• Use the website for any unlawful purpose or activity
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or other harmful code
• Copy, reproduce, or distribute our content without permission
• Use automated systems to extract data or content
• Impersonate our company or employees
• Interfere with the website's operation or other users' access

3.3 Intellectual Property Rights

All content on our website, including text, graphics, logos, images, and software, is the property of Shephartri Green Energy Ltd or our licensors and is protected by UK and international copyright laws. You may not use our intellectual property without written permission.

4. Service Agreements and Contracts

4.1 Quotations and Estimates

All quotations and estimates provided are:

• Valid for 30 days from the date of issue unless otherwise stated
• Subject to site survey confirmation and final measurements
• Based on standard installation conditions and access
• Exclusive of any additional work required due to unforeseen circumstances

4.2 Contract Formation

A binding contract is formed when:

• You accept our written quotation in the prescribed manner
• We receive any required deposit payment
• We provide written confirmation of order acceptance
• All necessary permits and approvals are obtained

4.3 Cancellation Rights

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel contracts for services within 14 days of agreement, subject to specific conditions for services that have commenced.

5. Pricing and Payment Terms

5.1 Pricing

All prices are:

• Quoted in British Pounds Sterling (GBP)
• Inclusive of VAT where applicable (currently 0% for renewable energy installations)
• Subject to change without notice until contract formation
• Based on current equipment costs and may be adjusted for significant price changes

5.2 Payment Schedule

Standard payment terms are:

• Deposit: 10-25% upon contract signing
• Progress Payment: 50-70% upon delivery of equipment to site
• Final Payment: Remaining balance upon completion and commissioning
• Payment Methods: Bank transfer, debit card, credit card, or approved financing

5.3 Late Payment

Late payment charges may apply at 8% per annum above the Bank of England base rate for overdue amounts, calculated daily from the due date.

6. Installation and Performance

6.1 Site Access and Preparation

The customer must provide:

• Safe and reasonable access to the installation site
• Adequate parking facilities for installation vehicles
• A suitable electrical supply for installation equipment
• Clear access routes free from obstructions
• Notification of any hazardous materials or site conditions

6.2 Installation Timeline

Installation timelines are estimates based on:

• Normal weather conditions and seasonal factors
• Availability of equipment and installation teams
• Timely receipt of required permits and approvals
• No unforeseen site complications or access issues

6.3 Changes and Variations

Any changes to the agreed scope of work must be:

• Requested in writing by the customer
• Assessed for technical feasibility and cost impact
• Agreed in writing before implementation
• Subject to additional charges as applicable

7. Warranties and Performance Guarantees

7.1 Equipment Warranties

Equipment Type	Manufacturer Warranty	Performance Guarantee
Solar Panels	25 years product warranty	90% at 10 years, 80% at 25 years
Inverters	10-25 years (varies by model)	Manufacturer specifications
Battery Storage	10-15 years (varies by model)	70% capacity retention at end of warranty
Heat Pumps	5-7 years parts, 2 years labor	Manufacturer specifications
Wind Turbines	5-20 years (varies by component)	Manufacturer specifications

7.2 Installation Warranty

We provide a comprehensive installation warranty covering:

• Workmanship: 10 years on all installation work
• Roof Integrity: 10 years against weather penetration
• Electrical Work: 5 years on all electrical connections and components
• System Performance: First year performance guarantee based on system design calculations

7.3 Warranty Exclusions

Warranties do not cover:

• Damage caused by extreme weather events or acts of God
• Damage resulting from customer modification or interference
• Normal wear and tear or cosmetic deterioration
• Damage caused by third parties or unauthorized personnel
• Failure to follow recommended maintenance procedures
• Changes in government incentives or electricity tariffs

8. Limitation of Liability

8.1 Liability Limitations

Our liability is limited as follows:

• Total liability shall not exceed the total contract value
• We exclude liability for indirect, consequential, or special damages
• We exclude liability for loss of profits, revenue, or business opportunity
• Time limits apply to warranty claims as specified in equipment warranties

8.2 Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including:

• Natural disasters, extreme weather, or environmental conditions
• Government actions, changes in law, or regulatory decisions
• Equipment supply disruptions or manufacturing delays
• Labor disputes, strikes, or shortage of skilled personnel
• Pandemic restrictions or public health emergencies

8.3 Insurance

We maintain comprehensive insurance coverage including:

• Public liability insurance (£5 million)
• Professional indemnity insurance (£2 million)
• Product liability insurance
• Employer's liability insurance

9. Maintenance and Support

9.1 Maintenance Requirements

To maintain warranty coverage, customers must:

• Arrange annual system health checks by qualified personnel
• Report any performance issues or damage promptly
• Keep system monitoring records for warranty purposes
• Allow reasonable access for maintenance and inspection
• Use only authorized service providers for repairs

9.2 Support Services

We provide ongoing support including:

• 24/7 system monitoring and fault detection
• Annual maintenance and inspection services
• Emergency repair services for existing customers
• Performance optimization and system upgrades
• Customer training and system operation guidance

10. Regulatory Compliance

10.1 Standards and Certifications

All installations comply with:

• MCS (Microgeneration Certification Scheme) standards
• Building Regulations Part P (Electrical Safety)
• BS EN standards for equipment and installation
• Distribution Network Operator (DNO) requirements
• Planning permission and permitted development rules

10.2 Health and Safety

We operate under strict health and safety protocols:

• All personnel are trained and certified for their roles
• Risk assessments are conducted for every installation
• Method statements are provided for complex installations
• Insurance and safety documentation is available upon request

11. Data Protection and Privacy

We process personal data in accordance with UK GDPR and our Privacy Policy. By engaging our services, you consent to the collection and processing of personal data necessary for service delivery, including:

• Contact information for communication and service delivery
• Property information for system design and installation
• Financial information for payment processing and financing
• Energy usage data for system optimization and support

Please refer to our Privacy Policy for detailed information about data handling.

12. Dispute Resolution

12.1 Complaint Procedure

If you have a complaint:

1. Contact our customer service team by phone or email
2. Provide detailed information about the issue
3. We will acknowledge your complaint within 2 business days
4. We aim to resolve complaints within 14 days
5. If unresolved, we will escalate to senior management

12.2 Alternative Dispute Resolution

For unresolved disputes, we participate in:

• RECC (Renewable Energy Consumer Code) dispute resolution
• Independent mediation services
• Industry ombudsman schemes where applicable

12.3 Governing Law

These Terms are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.

13. Updates to Terms

We may update these Terms from time to time to reflect:

• Changes in applicable laws or regulations
• Evolution of our services and business practices
• Industry standard updates and best practices
• Customer feedback and service improvements

Material changes will be communicated through:

• Website notifications and updated terms posting
• Email notifications to existing customers
• Direct communication for significant policy changes

14. Contact Information

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remainder of the Terms will continue in full force and effect. Invalid provisions will be replaced with valid provisions that most closely reflect the original intent.

16. Entire Agreement

These Terms, together with our Privacy Policy and any specific service agreements, constitute the entire agreement between you and Shephartri Green Energy Ltd. They supersede all prior agreements, understandings, and communications.

These Terms of Service were last updated on December 15, 2024, and are effective immediately.